terms & conditions of sale

 

Payment
Goods will not be sent before payment is received, and in the case of cheques, cleared.
Payment can be made by Credit Card (Visa, Mastercard, Bankcard), Cheque, Postal Order or Direct Deposit, in Australian Dollars (AUD) only.

Security
Craftfactory.com.au is not a secure site. Whilst we do all that we can to ensure security, credit card details are sent at your own risk.
If you would prefer to give us your credit card details over the phone please enter a daytime telephone number on our order form where we can contact you. Otherwise email or surface mail is preferable.

Any names collected from our web site will be kept for our own use only. It is our policy not to sell any lists to a 3rd party. Names will be removed from our database on request. Please read our privacy statement.

Pricing & Copyright
Craftfactory.com.au reserve the right to change the prices at any time.
All designs and patterns are subject to copyright. Any unauthorised reproduction and/or copying are illegal and offenders will be prosecuted.

Shipping
Our policy is to process orders within 24 hours of receipt of payment.
We will charge you the actual postage price (according to weight) plus $2.00 for handling. Please contact us to confirm.
If you would prefer your order to be shipped via Express Post or Registered Mail there will be an additional surcharge. Please email us if you would like to select these postage options and we will get back to you with the additional costs.
FREE POSTAGE anywhere in Australia if you spend over $150 (not including postage or discounts).

Returns/Refunds
Please select your order carefully. We do not give refunds or exchange if you change your mind. If you are not satisfied with your purchase please notify us within 48 hours of receipt of the goods. Returned goods must be in original condition and packaging, the same way you received the product. No returns are accepted without our prior authorisation.

 


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